Privacy Policy

Your privacy is extremely important to us. The following section will discuss how we collect and use your personal data. 

Personal information we collect

Here at Origin X Performance, we automatically collect data regarding your web browser, IP address, time zone, and other information about your device. As you browse through our site, we collect information on what pages you view and how you interact with the site.

When purchasing an item, we collect information on the following; your name, billing address, shipping address, payment information, and email address. 

Who we share your data with 

We share your information with Shopify (they power our online store), Aftership returns centre (they manage all our returns), My Hermes (complete all our deliveries) and with Xero (our accountancy software). 

We may share your information with Facebook, Google, and Instagram to provide target market advertising. 

We retain order information until you ask us to delete it. 

Occasionally, we may share your information outside of your home country to provide the best service possible to you. 

Use of Gobot Services

You may interact with a chatbot while using our site or application, which we rely on as a medium for communications with you.  We use a chatbot company called Gobot LLC (“Gobot”) to implement this chatbot.

 We may provide a limited amount of your information (such as your name, email address and sign-up date if you are signed up for our product or service) to Gobot to facilitate our communications with you, improve our service to you, and better understand your use of our service or product.  

We may also use Gobot to collect data for analytics purposes when you visit our website or use our product or interact with our chatbot. Gobot uses cookies and other technologies to collect data on users’ behavior and their devices.  

Gobot’s services are governed by Gobot’s terms and conditions of use which can be found here. If you would like to opt out of having this information collected by Gobot click here.  Note that Gobot has certified compliance with the EU-US and Swiss-US Privacy Shield Frameworks as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries.

Your rights

If you live within the EU, you have the following rights;

  1. The right to be informed
  2. The right to request access
  3. The right to object to the processing of your data
  4. The right to request that we delete your data
  5. The right to have your data provided to you in a structured manner

Contact us  

If there is anything that you do not understand or you want to know more about how we use and store your data, please  contact us.